<span>Customer Service Representative (WFH - MUST live in Indiana)</span>
$35,360 - $35,360/Yr
Express Employment Professionals - Indianapolis, IN
posted about 1 month ago
Full-time - Entry Level
Remote - Indianapolis, IN
Administrative and Support Services
About the position
The Customer Service Representative position involves handling inbound and outbound calls related to recalled products. The role requires verifying product recalls, gathering information from callers, and providing confirmation numbers. This is a temporary, project-oriented position with the potential for future projects, and it includes a hybrid work model with initial on-site training.
Responsibilities
- Receive inbound calls regarding recalled products.
- Make outbound calls to verify product recalls.
- Gather information from callers and enter it into the website.
- Provide confirmation numbers back to patients.
Requirements
- Good customer service skills.
- Call center experience (1 year required).
- Experience with disability claims is preferred.
- Excellent oral and written communication skills, including presentation skills.
- PC literate, including proficiency in Microsoft Office products.
- Strong organizational skills.
- Good interpersonal skills.
- Ability to work in a team environment.
- Ability to meet or exceed performance competencies.
- High school diploma or equivalent.
- Verifiable references.
Nice-to-haves
- Experience with disability claims.
Benefits
- Referral Bonus
- Medical/Dental/Vision Plan
- Direct Deposit
- Holiday/Vacation Pay
- 401(k) Retirement Savings Plan
- Life Insurance
- Prescription Drug Reimbursement
- Scholarship Program
- Short-Term Disability
