<span>Customer Service</span>

$42,000 - $52,000/Yr

Lebco Industries - Dallas, TX

Full-time - Entry Level

Dallas, TX

1,001-5,000 employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Customer Service Representative at Lebco Industries will play a crucial role in ensuring the smooth operation of the service department. This position involves proactive communication and excellent customer service skills to assist clients effectively and efficiently. The representative will coordinate service requests, schedule technicians, and manage customer expectations to enhance overall satisfaction.

Responsibilities

• Coordinate service requests and schedule technicians.
• Manage customer expectations and ensure timely responses.
• Address customer complaints and provide troubleshooting assistance.
• Maintain an understanding of all products and services offered.
• Become familiar with service warranties and schedule accordingly.
• Respond promptly to customers via phone and email.

Requirements

• Strong communication skills to effectively communicate with customers and team members.
• Ability to prioritize tasks and projects.
• Friendly and professional demeanor.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Customer service orientation, including empathy, responsiveness, patience, and conscientiousness.

Nice-to-haves

• Prior experience in Customer Service or a related field.
• Excellent organizational, written, and oral communication skills.

Benefits

• Full-time position with a competitive salary range of $42,000 - $52,000 per year.