Techskills - San Antonio, TX
posted 18 days ago
Full-time
San Antonio, TX
Educational Services
About the position
The Customer Support Representative will be responsible for delivering exceptional customer service and support to clients through various communication channels. This role involves assisting customers with inquiries, providing product information, and ensuring a high level of professionalism in all interactions.
Responsibilities
- Handle customer inquiries via phone, email, and live chat
- Assist customers with product information and order processing
- Perform data entry tasks accurately and efficiently
- Conduct outbound calls to follow up on customer concerns or inquiries
- Maintain a high level of professionalism and phone etiquette at all times
Requirements
- Proven experience in customer support or a related field
- Strong communication skills in English & Spanish; multilingual abilities are a plus
- Familiarity with sales processes is beneficial
- Ability to handle cash transactions is preferred
