<span>Data Center Technician IC4</span>

$81,598 - $83,200/Yr

Milestone Technologies - Burlingame, CA

Full-time - Mid Level

Burlingame, CA

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The Data Center Technician role at Milestone Technologies involves working in a lab environment focused on testing and developing client products. This mid-level position requires technical skills to diagnose and resolve computing issues at scale, support rack lifecycle processes, and assist with projects in data centers. The role emphasizes adaptability, solid communication skills, and a working knowledge of server hardware and client devices.

Responsibilities

• Diagnose and resolve computing issues at scale, escalating issues as necessary.
• Support rack lifecycle processes, focusing on cloud-scale compute and storage environments.
• Perform root cause analysis of complex technical issues and drive resolution.
• Install hardware, including rack and stack, cabling, and rack integration.
• Assist with projects related to new capacity and retrofits in the data center.
• Understand and debug hardware and OS-related issues using command-line tools.
• Execute turn-up/turn-down processes with support from ISOS.
• Analyze data to diagnose systemic issues in the data center operations.
• Provide support to Burlingame and Sunnyvale locations within the Bay Area.
• Collaborate with internal hardware teams and vendors to resolve complex technical issues.
• Maintain high hardware quality levels and influence future design for serviceability.
• Create documentation for the global data center knowledge base.
• Assist with process improvements and best practices in data center operations.
• Maintain an efficient hardware test lab operation within the production/non-production data center.
• Help develop global standards for processes, workflow, and automation roadmaps for server hardware deployment.
• Lead process improvements and best practices in data center operations.
• Provide cross-functional communication with other technical operations groups.

Requirements

• Extensive understanding of PC/server hardware.
• Proficiency in the Linux command line with common UNIX tools.
• Minimum 1 year of experience with Linux system administration and network administration.
• Current valid driver's license and ability to pass a Motor Vehicle Record Check.
• A current Department of Transportation (DOT) Medical Examiner's Certification.
• Driven, self-motivated work ethic.
• Eagerness to learn new technologies and adapt to constant change.
• Focused, detail-oriented, able to manage and analyze technical data from multiple sources.
• Ability to dynamically switch between people-oriented and technically-oriented mindsets.
• Excellent written and verbal communication skills.
• Able to safely lift and move a minimum of fifty (50) pounds.