<span>DISASTER RESTORATION – Production Coordinator</span>

$50,000 - $60,000/Yr

Confidential - Suwanee, GA

Full-time - Entry Level

Suwanee, GA

About the position

The Disaster Restoration Coordinator is responsible for managing customer interactions, ensuring compliance with service level agreements, and coordinating logistics for field personnel. This role requires effective communication with customers and team members, as well as meticulous attention to detail in managing documentation and job estimates. The coordinator plays a crucial role in the water mitigation process and must thrive in a fast-paced environment.

Responsibilities

• Understand the claims flow process for Water Mitigation, Reconstruction, and other Environmental work.
• Manage data entry for each claim from First Notice of Loss through to job completion in the CRM system.
• Daily review of compliance tasks and ensure all job tasks are completed on time.
• Monitor and update jobs in the operating system to ensure efficient job flow through the claims process.
• Ensure that photos and documents are appropriately described, titled, and uploaded in real time, and follow up to obtain missing data from homeowners and insurance/mortgage information.
• Create and assist with job estimates, reviewing final estimates to ensure completeness per company standards.
• Manage customer service issues and complaints, documenting actions and resolutions.
• Ensure constant communication with customers, including daily client care calls, and may communicate with adjusters.
• Enter daily notes in all jobs, contacting relevant participants and escalating issues to the department manager as required.

Requirements

• High school diploma/GED required.
• Bachelor's Degree or applicable experience preferred; work experience will be considered.
• IICRC Certifications preferred but not required: WTR, ASD, OCT, STC.
• Exceptional customer service skills.
• 1-3 years of Xactimate experience ideal, but will teach to the right candidate.
• Experience with Microsoft Office applications (Word, Outlook, PowerPoint, and Excel) required.
• Strong personal time management and organizational skills.
• Strong verbal and written communication skills.
• Dependable and adaptable to operate within a fast-paced work environment.
• Ability to manage highly confidential information.
• Strong problem-solving skills.
• Experience in customer interaction and conflict resolution.

Nice-to-haves

• Experience in restoration industry for 2 years.

Benefits

• Dental insurance
• Health insurance
• Vision insurance