<span>Enterprise Customer Success Manager</span>

$78,000 - $90,000/Yr

Chronus - Bellevue, WA

Full-time - Mid Level

Bellevue, WA

Educational Services

About the position

The Enterprise Customer Success Manager at Chronus is responsible for managing key accounts and ensuring the success of customers' mentoring programs. This role focuses on product adoption, value realization, and maintaining high renewal rates. The ideal candidate will act as a trusted advisor to clients, leveraging their communication and technical skills to drive customer engagement and satisfaction.

Responsibilities

• Develop relationships with senior stakeholders and platform administrators to understand customer goals and needs.
• Create value by identifying key factors for mentoring program success and optimizing program configurations.
• Leverage data to inform decision-making and refine employee engagement strategies.
• Take a proactive approach to help customers achieve their program goals and navigate internal barriers to adoption.
• Stay abreast of L&D and HR industry trends to engage stakeholders as thought partners.
• Support and deliver meaningful Strategic Business and Program Reviews with key data points.
• Collaborate with cross-functional partners to ensure customer success throughout the lifecycle.
• Develop resources and best practices to improve program outcomes.
• Provide technical guidance and recommendations for complex workflows on the Chronus platform.
• Act as a customer advocate, capturing business needs to improve service.

Requirements

• Bachelor's degree in Business or a related field.
• 5+ years of relevant SaaS Customer Success experience.
• Experience in the SaaS market with a focus on building relationships with customers and stakeholders, preferably in the HR Enterprise market.
• Proven ability to exceed customer retention and growth revenue goals.
• Ability to thrive in a fast-paced startup environment and adapt to change.
• Technical acumen to understand and apply the product to various use cases.
• Effective communication skills with a diverse, global team and customer base.
• Strong project management, organizational, and time management skills.
• Competence with Microsoft Office and G Suite applications.
• Experience with CRMs and CSPs like Salesforce, Zendesk, and Vitally.

Nice-to-haves

• Multilingual skills are a bonus.
• Experience supporting U.S. Government accounts (IL4).

Benefits

• Self-managed, flexible PTO
• Employer paid health benefits plan
• 401K plan with 4% employer match
• Employee stock option plan
• Annual bonus based on company and individual performance