<span>Experience Specialist/Receptionist - Medical District Family Med</span>

UnityPoint Health - Cedar Rapids, IA

Full-time - Entry Level

Cedar Rapids, IA

1,001-5,000 employees

Hospitals

About the position

The Experience Specialist/Receptionist at UnityPoint Health serves as the first point of contact for patients visiting the Medical District Family Medicine clinic. This role is essential in providing a welcoming environment, managing patient check-ins, scheduling appointments, and ensuring efficient communication within the clinic. The position emphasizes customer service, empathy, and compassion, aligning with UnityPoint Health's commitment to quality care and community involvement.

Responsibilities

• Greets patients and visitors and obtains accurate information and signatures for office records.
• Obtains signatures on all forms pertinent to the patient's current visit from the patient or family member who has authority to sign on behalf of the patient.
• Photo-copy & scan insurance cards and driver's licenses.
• Adheres to all confidentiality policies and procedures.
• Answers telephone calls promptly and accurately.
• Takes telephone messages and directs calls in an appropriate and professional manner.
• Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested.
• Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.
• Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations.
• Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH-DM.
• Balances team and individual responsibilities; is open and objective to others' views; gives and welcomes feedback; contributes to positive team goals; and puts the success of the team above own interests.
• Opens and/or closes the clinic following specific guidelines of the individual clinic.
• Refers patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.
• Performs functions other than described due to extenuating circumstances.
• Other duties as assigned.

Requirements

• High School Degree or Vocational School Graduate
• Previous medical office experience preferred
• Strong customer service skills
• Excellent computer skills and abilities
• Ability to understand and apply guidelines, policies and procedures
• Strong personable skills to interact with physicians, health care team members, patients and support systems
• Effective communication skills
• Proficient in Microsoft Office
• Customer and patient focused
• Medical terminology/background a plus!

Benefits

• Competitive Total Rewards program
• Commitment to team members
• Development opportunities
• Diversity, Equity and Inclusion commitment
• Community involvement