<span>Faculty Group Practice Medical Assistant Supervisor **Manhattan**</span>

$62,400 - $82,659/Yr

NYU Langone Health - New York, NY

Full-time - Mid Level

New York, NY

1,001-5,000 employees

Hospitals

About the position

The Faculty Group Practice Medical Assistant Supervisor at NYU Langone Health is responsible for overseeing the daily operations of the clinic, managing medical assistant and patient care assistant staff, and ensuring high-quality patient care. This role involves collaboration with physicians and nurses, staff training, and adherence to clinical policies and procedures to enhance operational efficiency and patient experience.

Responsibilities

• Oversees Medical Assistant (MA) staff and associated patient care activities of a Faculty Group Practice site.
• Resolves employee issues and addresses procedure and performance related issues.
• Authorizes attendance, schedules, and sick time changes.
• Responsible for timekeeping and payroll for direct reports.
• Plans, coordinates and schedules the activities of the medical assistants.
• Participates in interdisciplinary planning for patient care with the physicians.
• Acts as a Medical Assistant as needed and as back-up-coverage.
• Functions as a liaison between clinical staff and physicians to ensure effective service for patients.
• Establishes and maintains effective working relationships with group physicians.
• Serves as a role model and resource person for provision of quality clinical patient care and communication within the MA role scope of practice.
• Addresses physician concerns pertaining to patients.
• Ensures suites are properly staffed to avoid provider delays.
• Ensures staff maintains cooperative relationship with administrative staff for patient updates.
• Expected to set the tone/represent management team at all times.
• Establishes clinical office policies and communicates responsibilities and expected performance to staff.
• Trains MA/PCA roles according to specific job responsibilities and expectations.
• Ensures appropriate cross-training and cross-coverage for all practice administrative activities.
• Enforces adherence of NYULH and FGP policies and procedures and standards including but not limited to HIPAA, Compliance, Human Resources, etc.
• Recognizes routine problems and recommends ideas and solutions.
• Advises when follow-up or management intervention is required.
• Implement and monitor compliance to regulatory guidelines and take corrective actions where appropriate.
• Oversee all QI and QA activities related to Point of Care Testing.
• Works with Practice and Clinical Leadership to develop staffing standards, ongoing trainings and performance and productivity metrics.
• Assists in implementation and oversight of key FGP operational initiatives such as MIPS and MyChart patient utilization.
• Advises when follow-up or management intervention is required; involves Leadership if clinical complaint escalates after attempt to resolve.
• Optimizes patient flow and patient access.
• Supports key clinical quality initiatives (organizational, statutory, national) including, but not limited to: MIPS, gaps in care.
• Ensures clinical in-baskets are maintained and open encounters are closed within a timely manner.
• Works with Practice Leadership to enforce policies and procedures.
• Ensures clinical compliance with Patient Safety initiatives and reporting.
• Completes necessary intake which includes obtaining vitals and all other tests within the scope of the practice when needed.
• Follows guidelines for validating patient medical record when accessing and updating information, including patient name and date of birth.
• Assists with maintaining patient flow to and from exam/treatment rooms.
• Assists in escorting patients and specimens throughout the facility.
• Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient.
• Assists with blood/specimen collection and ensures proper handling and processing of patient specimens as needed.
• Performs Point of Care testing such as: EKG, Glucose Testing, and Pregnancy Test, Urinalysis.
• Maintains patient privacy as it relates to HIPPA standards.
• Assists physicians with procedure and/or set-up according to the specialty where necessary.
• Stocks exam/treatment rooms and/or supply closets with medical supplies, linen and medical equipment as needed.
• Effectively communicates as supplies need to be replenished.
• Cleans and sterilizes designated equipment after use, in accordance with FGP, ICP, and manufacturer standards.
• Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment.
• Reviews appropriate downtime procedures as it relates to patient visit.
• Completes annual competencies such as Fire Safety, Hazardous Waste, Medsled, HIPPA compliance, etc.
• Ensures compliance with Patient Safety initiatives and reporting.
• Performs other duties as assigned.

Requirements

• Bachelor's degree required.
• Completion of a Medical Assistant Program from an accredited institution OR upon hire hold a current medical assistant Certification from a Nationally Recognized accredited institution such as American Association of Medical Assistant AAMA; American Medical Technologies AMT; National Center for Competency Testing NCCT; National Healthcare Association NHA.
• At least 2 years experience as a Medical Assistant.
• Proficiency in EKG, phlebotomy/venipuncture.
• Progressive leadership; demonstrated in a leadership position or demonstrates the potential for leadership competency; demonstrates ability to develop guide motivate nurture and coach others.
• Knowledge of medical insurance eligibility and authorization rules.

Nice-to-haves

• Knowledgeable of Microsoft Office Suite Programs: Powerpoint, Word, Excel, Visio, etc.
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Benefits

• Competitive salary range of $62,400 - $82,659 annually.
• Opportunities for professional development and career growth.
• Comprehensive health insurance coverage.
• Retirement savings plan options.
• Paid time off and holidays.