<span>Field Operation Manager - Dallas /Longview, TX</span>

Konecranes - Longview, TX

Full-time - Manager

Longview, TX

10,001+ employees

Specialty Trade Contractors

About the position

The Field Operations Manager at Konecranes is responsible for overseeing the profitability and operational excellence of the Industrial Crane Service within a designated territory. This role emphasizes customer satisfaction, safety, and continuous improvement through effective KPI management. The manager will lead a team of field personnel, ensuring high standards of service delivery and compliance with safety regulations.

Responsibilities

• Accountable for Industrial Crane Service profitability and operational excellence in the assigned Territory/Branch.
• Manage field operations personnel including Field Supervisors, Inspectors, Technicians, Site Managers, and Site Supervisors.
• Ensure customer satisfaction for all work and resolve customer concerns/complaints according to the Voice of Customer (VoC) process.
• Conduct monthly safety meetings, tool-box talks, vehicle/equipment inspections, and field audits in accordance with established guidelines.
• Monitor and maintain company equipment and assets in compliance with safety standards.
• Coordinate with Planning and Project Management organizations for sold service work as needed.
• Ensure all work in progress (WIP) is scheduled or tentatively scheduled on the Planning board.
• Responsible for productivity in accordance with targeted metrics and for the Gross Margin and Profitability of the branch operation.

Requirements

• Minimum of five (5) years experience as a manager in customer service operations role.
• Previous experience managing a customer-facing, field service business preferred.
• Demonstrated leadership experience and well-developed people skills.
• Strong understanding of mechanical and electrical principles.
• Good written and verbal communication skills.
• Good PC skills.
• Must have and maintain a good driving record.

Nice-to-haves

• Experience in a safety-sensitive position.
• Willingness to travel as required, including overnight trips.

Benefits

• Medical Plan
• Dental Insurance
• Vision Insurance
• 401k plan with a match from day one
• Profit sharing
• Identity theft protection
• Accident insurance
• Travel insurance
• 2 weeks of vacation per year (pro-rated for the first year)
• 5 days of Sick Leave per year
• 10 paid holidays per year