<span>Field Representative II, Field Services Support</span>

Ricoh Electronics - Indianapolis, IN

Full-time - Entry Level

Indianapolis, IN

5,001-10,000 employees

Machinery Manufacturing

About the position

The Field Representative II in Field Services Support is responsible for servicing and repairing a variety of company products and systems at customer locations within a designated geographic area. This role requires technical expertise and strong customer service skills to ensure high levels of customer satisfaction while managing territory, inventory, and customer relationships. The representative will also drive revenue opportunities through various leads and perform a full range of servicing and repair procedures on assigned equipment.

Responsibilities

• Achieves expected productivity levels associated with assigned workload and level of experience.
• Manages territory, inventory, and customer relationships.
• Demonstrates excellent technical and customer relation skills.
• Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.
• Performs a full range of servicing and repair service procedures including diagnostics, installation, removal, and retrofits on assigned equipment.
• Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions.
• Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
• Completes technical training on new equipment as assigned.
• Effectively executes all required territory management and call handling procedures.
• Works closely with sales partners to maximize equipment leads and upgrade opportunities.
• Maintains and manages own parts inventory with a high degree of accuracy.
• Completes all required administrative tasks in an accurate and timely manner.
• Complies with all company policies.
• Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
• Provides technical assistance to less experienced technicians.
• Exhibits professional appearance and demeanor at all times.
• Maintains productive, professional relationships with all company personnel.
• Responsible for maintaining a 'car stock' inventory.

Requirements

• Requires journeyman level technical knowledge typically gained through completion of technical school and 2+ years of related experience.
• Requires a valid state driver's license and minimum level of auto insurance coverage per company policy.

Nice-to-haves

• Strong working knowledge of electro-mechanical devices, electrical circuitry, electronics and varying levels of digital competency.
• Methodical approach to resolving problems.
• Strong interpersonal and verbal communications skills.
• Excellent customer service skills including ability to follow up to ensure closure of issues.
• Ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid holidays
• Flexible scheduling
• Professional development opportunities