<span>Field Service Technician</span>

$41,000 - $67,000/Yr

Unclassified

Full-time - Entry Level

About the position

As an IT Field Services & Onsite Support Technician, you will provide essential on-site technical support to clients, acting as the first point of contact for resolving technology issues. Your role is crucial in maintaining IT infrastructure, ensuring smooth operations, and maximizing client productivity. You will troubleshoot, diagnose, and resolve hardware and software issues, ensuring optimal system performance and user satisfaction.

Responsibilities

• Travel to client sites to provide in-person technical assistance.
• Install, configure, and upgrade computer hardware and software.
• Troubleshoot and resolve a wide range of IT issues, including network connectivity, printer problems, and software malfunctions.
• Provide audio and video equipment support including health checks.
• Manage asset handling and disposal, including shipping coordination and equipment reclaim.
• Utilize diagnostic tools to identify the root cause of technical problems and implement effective troubleshooting strategies.
• Image and install software on Windows and Apple laptops/desktops.
• Coordinate with IT Network and Unified Communications team and dispatch vendor technicians for network equipment installation.
• Provide eyes, hands, and feet support for network issues, including setup and configuration support.
• Interact with clients professionally and document all service requests and resolutions.
• Manage ticket queues and ensure timely updates to avoid escalations.

Requirements

• 3-5 years of hands-on experience providing IT support in deskside, remote desktop, or field environments.
• Proficient in troubleshooting and resolving issues on Windows and macOS devices.
• Skilled in efficient Windows OS imaging processes.
• Proficiency in troubleshooting network connectivity issues and knowledge of networking protocols (TCP/IP, DNS, DHCP).
• Technical certifications related to IT support are preferred.
• Prior experience in the telecom industry as a Field Services Technician is an advantage.

Nice-to-haves

• Mobile device repair skills, such as fixing cracked screens and battery replacements.
• Basic understanding of audio-video equipment connections.

Benefits

• 401(k) retirement plan
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off (PTO)
• Vision insurance