<span>Fire Extinguisher Service Scheduler/Customer Service</span>

$41,600 - $41,600/Yr

Guardian Safety And Supply - Visalia, CA

Full-time - Entry Level

Visalia, CA

Merchant Wholesalers, Durable Goods

About the position

The Fire Extinguisher Service Scheduler/Customer Service role at Guardian Safety & Supply involves coordinating the scheduling and servicing of fire extinguishers at client locations while ensuring compliance with safety standards. This position is crucial for maintaining safety and ensuring customer satisfaction through effective communication and organization.

Responsibilities

• Schedule and coordinate fire extinguisher inspections, maintenance, and recharging services.
• Communicate with clients to confirm appointments and service details.
• Dispatch technicians efficiently, considering service locations and urgency.
• Maintain accurate records of service history and compliance requirements.
• Provide professional, friendly support via phone, email, and chat for customer inquiries.
• Process orders, returns, and exchanges promptly and accurately.
• Collaborate with other departments to meet customer needs effectively.
• Monitor and follow up on upcoming service schedules to ensure timeliness.
• Address customer questions regarding service procedures, compliance, and pricing.
• Work collaboratively to resolve service-related issues swiftly.
• Generate reports on completed services and upcoming appointments.

Requirements

• Prior experience in scheduling, dispatching, or customer service is preferred.
• Knowledge of fire safety equipment and compliance regulations is a plus.
• Exceptional communication and organizational skills.
• High attention to detail with strong problem-solving abilities.
• Ability to multitask and work independently in a fast-paced environment.
• High school diploma or equivalent (additional certifications in fire safety or related fields are a bonus).

Benefits

• Comprehensive health, dental, and vision insurance.
• Paid time off (PTO) and holidays.
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance