<span>Fraud Investigation Specialist</span>

$43,264 - $50,898/Yr

Peoples Bank - Munster, IN

Full-time

Munster, IN

Credit Intermediation and Related Activities

About the position

The Fraud Investigation Specialist plays a crucial role in processing fraud cases to minimize bank losses while ensuring a positive customer experience. This position involves collaboration with various business lines and management to detect, report, and resolve fraudulent activities efficiently.

Responsibilities

• Process fraud cases accurately and promptly, complying with regulatory requirements.
• Escalate unusual activity and Verafin alerts to cases and perform further investigation.
• Effectively communicate with all lines of business to gather additional information for case analysis.
• Ensure timely updates on cases, providing clear narratives and customer notifications.
• Interact with bank staff, other financial institutions, and law enforcement to resolve fraud cases.
• Maintain compliance with bank policies, applicable laws, and regulations.
• Research and evaluate workflows to improve efficiencies and manage risk.
• Maximize technology to enhance customer experience.
• Participate in meetings, training, and special projects as required.

Requirements

• Bachelor's Degree preferred or a high school diploma with a minimum of two years' banking experience.
• Strong understanding of fraud analytics solutions or a commitment to learn independently.
• Excellent written and verbal communication skills for collaboration and internal communications.
• Strong attention to detail and ability to work under pressure to meet deadlines.
• Working knowledge of Microsoft Office and One Note.