<span>Front Desk Coordinator</span>

North American Dental Group • Defiance, OH

418d

About The Position

The Front Desk Coordinator at Defiance Family Dental plays a crucial role in delivering exceptional patient care and ensuring a smooth dental experience. This position focuses on administrative tasks, patient interaction, and financial management, all while embodying the practice's guiding principle of empathy. The coordinator will be responsible for managing appointments, handling insurance verification, and providing information to patients, contributing to a welcoming and efficient dental environment.

Requirements

• High School Diploma or equivalent (Associate's degree preferred).
• 1-5 years of customer service, insurance, or dental experience preferred.
• Knowledge of dental software and Microsoft Office programs, with the ability to learn new programs as needed.

Responsibilities

• Handle financial information with quality control, performing insurance verification and preparing end-of-day reports.
• Perform clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying.
• Answer phone calls and provide information to callers; greet visitors/patients; schedule, verify, and confirm patient appointments.
• Explain procedures and/or services to patients using dental knowledge.
• Present financial policies and arrangements to patients, collect co-payments, and verify insurance coverage as appropriate.
• Track appointments due to no-shows, cancellations, and late arrivals.

Benefits

• Competitive paid time off for full-time and part-time team members which increases as you grow in your career.
• Comprehensive benefits package, including 401k.
• Constant opportunities for career growth and continuing education.
• An exciting atmosphere that allows for freedom and individuality.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED