North Florida Medical Services - Jacksonville, FL
posted 18 days ago
Full-time - Entry Level
Jacksonville, FL
Administrative and Support Services
About the position
The Front Desk Associate at Florida Eye Specialists serves as the first point of contact for patients, ensuring a welcoming and efficient experience. This role involves various administrative tasks to facilitate smooth patient check-in and check-out processes, contributing to the overall excellence in eye care provided by the organization.
Responsibilities
- Schedule appointments and coordinate ancillary testing as necessary.
- Ensure pre-certifications and prior authorizations are received.
- Make, cancel, and reschedule appointments, and handle no-show situations.
- Greet patients and verify all demographic information and insurance details.
- Collect copayments, deductibles, and coinsurance, and provide receipts.
- Perform data entry and maintain accurate record keeping.
- Communicate effectively with patients, physicians, and staff.
- Maintain inventory of medical products and office supplies.
- Keep the waiting room neat and clean.
- Oversee record keeping and destruction processes.
- Assist satellite offices, with some travel required.
- Comply with HIPAA confidentiality standards.
Requirements
- Excellent verbal and written communication skills.
- Excellent customer service skills.
- Excellent organizational skills and attention to detail.
- Ability to multi-task and function well in a high-paced and sometimes stressful environment.
- High School Diploma or equivalent.
- Healthcare receptionist experience preferred.
Benefits
- Paid Time Off & Paid Holidays
- Medical, Dental & Vision
- Short-Term Disability (STD) & Long-Term Disability (LTD)
- 401k & Profit Sharing after 1 year
