Meow Wolf - Houston, TX
posted about 1 month ago
Full-time
Houston, TX
Amusement, Gambling, and Recreation Industries
About the position
The Guest Services Associate at Meow Wolf serves as the first point of contact for guests, welcoming them to an immersive art experience. This role involves engaging with visitors, providing information about ticketing and events, and ensuring a safe and enjoyable environment. The associate is responsible for monitoring crowds, processing transactions, and maintaining the exhibition space, all while embodying the company's values of creativity and inclusion.
Responsibilities
- Greet guests and provide information about ticketing, upcoming events, and Meow Wolf history.
- Monitor crowds and assist with crowd control to ensure the safety of guests and staff.
- Process ticketing and merchandise transactions.
- Monitor objects and props within the exhibition to ensure proper placement and functionality.
- Provide guests with information about the interactive experience, narrative, and contributing artists.
- Create and maintain a pleasant environment for guests by collaborating with other team members to keep the exhibition clean and organized.
- Respond to injuries and emergencies appropriately, including reporting incidents to the manager on duty.
- Communicate with others to exchange information.
- Embody Meow Wolf customer service expectations to enhance guest's experience.
- Learn and operate ticketing and point of sale systems.
- Follow and enforce safety rules.
- Maintain composure in stressful situations.
- Fulfill other duties as required or directed by management.
Requirements
- Must be 18 years of age or older at time of hire.
- Prior work experience in high-volume, guest-facing spaces such as retail, museums, theme parks, recreation facilities, or escape rooms.
- Strong service skills and welcoming demeanor.
- Adaptable to changes in a fast-paced work environment.
- Ability to work a flexible schedule including weekdays, weekends, evenings, and holidays.
- Prior experience with point-of-sale systems.
Nice-to-haves
- Bilingual preferred, especially but not limited to English and Spanish.
Benefits
- Medical Insurance options: PPO & HSA
- Dental & Vision Insurance
- 401k Retirement Plan
- Company Paid Life Insurance Policy & Long-Term Disability Coverage
- Voluntary Short-term Disability & Critical Illness Policies
- Company Paid Employee Assistance Program
- Paid Parental Leave for 12 weeks
- Discount off Meow Wolf Gift Shop Merch
- Admission to Meow Wolf attractions for employees and guests
