<span>Help Desk System Admin</span>

$52,470 - $89,190/Yr

BAE Systems - Hill Air Force Base, UT

Full-time - Entry Level

Hill Air Force Base, UT

1,001-5,000 employees

Computer and Electronic Product Manufacturing

About the position

The Help Desk System Administrator position at BAE Systems involves providing technical support and assistance in a help desk environment, primarily at Hill Air Force Base, Utah. The role focuses on resolving technical issues, supporting user-level requirements, and improving operational efficiency through automation and documentation. This position is part of the Information Services team, contributing to the mission of Strategic Deterrence through innovation and continual improvement.

Responsibilities

• Resolve technical problems in a help desk environment.
• Work with internal and external users and organizations to support customer user-level requirements.
• Resolve end-user support requests and research advanced technologies for deployment.
• Resolve access requests for user accounts and perform desktop support functions.
• Use automated tools and scripts to improve efficiency and accuracy where possible.
• Provide technical assistance, training, and system documentation for users.

Requirements

• Experience in a help desk or technical support role.
• Strong problem-solving skills and ability to troubleshoot technical issues.
• Familiarity with user account management and desktop support functions.
• Ability to work collaboratively with internal and external users.

Nice-to-haves

• Experience with automated tools and scripting for efficiency improvements.
• Knowledge of advanced technologies relevant to the role.

Benefits

• Competitive wages
• Medical insurance
• Dental insurance
• 401k retirement plan
• Paid time off
• Work/life balance
• Career development opportunities
• Tuition reimbursement
• Mentorship opportunities
• Rewards and recognition programs