Fusiontek - Federal Way, WA
posted 18 days ago
Full-time - Entry Level
Remote - Federal Way, WA
Professional, Scientific, and Technical Services
About the position
The Help Desk Technician role is a remote position focused on providing desktop and laptop support, addressing break/fix issues, and assisting with application installation and configuration. The technician will also handle security-related tasks, including investigating malware alerts and facilitating user enrollment in multi-factor authentication (MFA). This position requires effective communication and time management skills, as well as the ability to work collaboratively within a team to deliver exceptional service to clients.
Responsibilities
- Provide desktop and laptop support, including troubleshooting break/fix issues.
- Assist with application installation and configuration.
- Investigate and remediate malware alerts.
- Help users enroll in multi-factor authentication (MFA).
- Document, track, and escalate tickets through the ticketing system.
- Maintain up-to-date documentation in the documentation platform.
Requirements
- Minimum of 1 year of professional IT support experience.
- Working knowledge of Windows 10, 11 and MacOS.
- Working knowledge of the Microsoft 365 office suite.
- Knowledge of Office 365 cloud services is a plus.
- Knowledge of Azure and/or AWS is a plus.
- Time management skills are crucial.
- Superb verbal and written communication skills are a must.
- A+ and/or Network+ certifications are preferred.
- Experience working in a ticketing system is preferred, with Autotask experience a huge plus.
- Ability to lift and carry equipment up to 50 pounds.
- Reliable transportation.
Nice-to-haves
- Knowledge of Office 365 cloud services.
- Knowledge of Azure and/or AWS.
- A+ and/or Network+ certifications.
Benefits
- Salary range - $30 to $35 per hour
- Competitive pay with quarterly bonus eligibility
- 90% of your medical/dental/vision insurance paid by the company
- 401(k) plan with 4% company matching and immediate vesting
- Eight paid holidays and 18 days of PTO in year one
- Educational reimbursement for certification tests and company supplied training resources
- Monthly cell phone stipend
- Catered lunches every Thursday in our offices
- Fun team events
