<span>Hotel General Manager</span>

$85,000 - $85,000/Yr

Park Hotels & Resorts - Durham, NC

Full-time - Mid Level

Durham, NC

11-50 employees

Accommodation

About the position

The General Manager at Hilton Garden Inn Raleigh-Durham/RTP is responsible for overseeing all aspects of hotel operations, ensuring high guest satisfaction and profitability. This role involves staff training, compliance with brand standards, and effective management of hotel resources. The General Manager will also play a key role in driving revenue and maintaining a positive work environment.

Responsibilities

• Interview, hire and train qualified staff members who meet high guest service standards.
• Provide vision for the staff by promoting company and brand standards.
• Schedule staff to ensure appropriate service levels while maintaining profitability.
• Coach and mentor staff to facilitate high associate satisfaction.
• Process daily deposits and make collection calls to customers with direct billing approval.
• Identify and take action to drive incremental revenue during high demand times through effective yield management.
• Conduct daily/weekly inspections of the property to ensure cleanliness, maintenance, and safety issues are addressed.
• Review daily audit reports for accuracy and investigate any irregularities promptly.
• Provide feedback to staff during meetings about guest survey scores, associate survey scores, financial goals, and operational issues.
• Serve as a role model for staff and maintain a positive work environment.
• Demonstrate flexibility in working hours and responsibilities as needed.
• Adapt to changing priorities in a fast-paced environment.
• Use effective interpersonal skills to build rapport with staff and guests.

Requirements

• Minimum 3 years of hotel management experience required.
• Minimum of 2 years of Hilton GM experience required.
• Experience with select-service and/or full-service hotels required.
• Experience with the Hilton brand preferred.
• Associates degree in Hospitality, Business or related field; Bachelor's degree preferred.
• Understanding of hotel operations including brand standards, food & beverage, human resources, budgeting, and P&L.
• Excellent oral and written communication skills.
• Strong organization, planning, and attention to detail skills.
• Proven ability to recruit, motivate and train staff.
• Ability to take direction from and work directly with ownership.
• Proficient in Microsoft products.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance