<span>Hotel Night Auditor</span>

$37,440 - $41,600/Yr

Homewood Suites - Madison, WI

Full-time - Entry Level

Madison, WI

11-50 employees

Accommodation

About the position

The Hotel Night Auditor at Madison West Homewood Suites plays a crucial role in ensuring the smooth operation of the hotel during overnight shifts. This position involves balancing financial transactions, providing exceptional guest service, and maintaining accurate records while fostering a welcoming atmosphere for guests and team members alike.

Responsibilities

• Perform nightly audits and balance financial transactions related to front desk, rooms, and food and beverage operations.
• Greet and interact with guests in a warm and professional manner.
• Handle guest service requests and complaints promptly to exceed guest expectations.
• Collaborate with other departments to ensure a positive guest experience.
• Use the computer system for reservations, check-ins, check-outs, and payment processing.
• Answer phones and maintain a cash drawer while operating office equipment.
• Ensure guest and property safety by knowing all safety, security, and emergency procedures.
• Process departmental reports.

Requirements

• Ability to work overnight shifts from 11:00 p.m. to 7:00 a.m.
• Flexibility to work from Sunday to Thursday.
• Understanding of general accounting practices and ability to compile facts and figures.
• Strong oral and written communication and interpersonal skills.
• Motivated to maintain an excellent customer service reputation.
• Strong attention to detail, organization, and follow-up abilities.
• Reliability and honesty.
• Desire to contribute to a supportive and effective team.
• Ability to be patient and creatively problem-solve.

Nice-to-haves

• Experience in the hospitality industry.
• Familiarity with hotel management software.

Benefits

• Paid Sick Time
• Paid time off and anniversary day off with pay
• Paid volunteer hours
• Flexible schedules
• Worldwide hotel stays starting at forty-nine dollars per night
• Free night stays at NCG Hospitality hotels
• Dedicated training and development with opportunities for growth
• Educational and professional certification assistance
• Health, Dental and Vision plans
• Virtual telehealth services
• Team Member Assistance Program with mental health resources
• TeleDoc confidential counseling
• Health and fitness monthly reimbursement program
• 401(k) retirement plan with matching contributions
• Same day pay
• Catch Of The Day Program
• Referral program for team members