Remington Lodging and Hospitality - Evansville, IN
posted 18 days ago
Full-time
Evansville, IN
Accommodation
About the position
The Hotel Overnight Agent/Night Auditor is responsible for performing daily audit functions for the front office and various outlets of the hotel. This role ensures accuracy in room and tax postings, manages house charges, and oversees front desk operations, including guest check-ins and check-outs. The position requires a focus on guest service and adherence to accounting policies.
Responsibilities
- Perform all daily audit functions for front office and each outlet of the hotel.
- Review room and tax posting on computer or register for accuracy, correcting any errors immediately.
- Ensure all house charges are posted accurately and in a timely fashion.
- Complete back-up of front office computer system and night audit program daily.
- Complete the rebuild of the front office system, reservation and other related computer maintenance.
- Understand, know and follow management company's accounting and credit policies and procedures.
- Responsible for all front desk functions including check-ins, check-outs, payments, reservations, and PBX operation.
- Answer calls within 3 rings and provide accurate and clear directions to room locations.
Requirements
- Focus and maintain attention to tasks, completing work assignments on time despite frequent interruptions.
- High work ethic and self-initiative.
- May be required to work varying schedules to include nights, weekends, and holidays.
- Enjoy working as part of a team that provides great experiences for guests.
