<span>Industrial Network Services Delivery Technician</span>

Westburne - Ontario, CA

Full-time - Mid Level

Ontario, CA

Merchant Wholesalers, Durable Goods

About the position

The Industrial Network Services Delivery Technician plays a crucial role in supporting customer operations in process and discrete manufacturing by scoping and delivering on-site services. This dynamic technical position involves project delivery and customer service responsibilities, ensuring high-quality products and services are provided to clients.

Responsibilities

• Act as a pre-sales technical consultant to provide technical services & solutions to customers.
• Develop scope of work and customer-facing proposals.
• Execute documented service procedures and on-site data collection at customer facilities, including Network Assessments and Cybersecurity Assessments.
• Collaborate with engineering and IT teams to design and implement network solutions that meet operational requirements.
• Scope and deliver customized remote and onsite services, including troubleshooting industrial network infrastructure, servers, systems & applications.
• Installation & configuration of network infrastructure, servers & applications.
• Document work activities in a clear and professional report format.
• Develop & present report findings to technical and non-technical audiences.
• Assist in the development of remediation plans and technical roadmaps.
• Promote best practice industrial network design.
• Demonstrate core competency around Industrial Controls & Automation products and associated manufacturing technology.
• Provide post-sale technical & implementation support to build competency and confidence of customers.
• Conduct technical presentations and product updates.
• Attend supplier partner training (Canada/US) to maintain a high level of specialized product and application knowledge.

Requirements

• Licensed Construction & Maintenance Electrician (309A), Industrial Electrician (442A) or Field Service Technician in an industrial environment.
• Minimum of 2 years as an Industrial Electrician or equivalent hands-on work experience, preferably in the Oil & Gas industry.
• Understanding of safe work practices and risk management in industrial and process environments, including utilization of personal protective equipment as required.
• Experience with Arc Flash & Lock out/Tag out safety procedures is an asset.
• Time management, organizational and problem-solving proficiency.
• Strong interpersonal and written/verbal communication skills.
• Experience with Microsoft Office suite.
• Technical understanding of industrial automation systems.
• Awareness of manufacturing business drivers.
• Ability to learn quickly and adapt to changing demands.
• Self-motivated and results-oriented.
• A valid driver's license and passport will be required for this position.

Nice-to-haves

• Experience with Arc Flash & Lock out/Tag out safety procedures is an asset.

Benefits

• Competitive compensation and benefits packages.
• Access to ongoing training and development opportunities.
• Opportunities for continued growth within the organization.