<span>Inside Sales Account Representative</span>

Nederman USA Holding - Charlotte, NC

Full-time - Entry Level

Charlotte, NC

About the position

The Inside Sales Account Representative plays a crucial role in providing frontline support to customers, ensuring timely responses to inquiries, and maintaining excellent customer relations. This position involves updating CRM records, responding to RFQs, and collaborating with various departments to resolve issues and generate reports that support market and pricing strategies.

Responsibilities

• Provide quality front line support responding to and directing all inbound calls and customer inquiries.
• Collect contact and dust collector information and update CRM records.
• Ensure responses to customer requests are timely and complete while adhering to service procedures & guidelines.
• Develop advanced product knowledge to effectively respond to customer requests.
• Respond to RFQs using CRM quote tool at the direction of Inside Sales.
• Review Sales Tax Credit Spreadsheet and work with finance to credit, rebill, and update Sharepoint.
• Work with Tax Department to ensure tax certificates are uploaded to Vertex for accounts in ERP.
• Create and send customer invoices at the direction of Inside Sales.
• Respond to Purchasing and Finance personnel requests for customer invoicing.
• Liaise with warehouse personnel and buyers to resolve shipping issues preventing invoice issuance.
• Maintain data files that support market and pricing strategies.
• Generate monthly reports including revenue, parts demands, quote activity, and customer issues log.
• Perform other duties as necessary to contribute toward the Company meeting its goals and objectives.

Requirements

• High School Diploma minimum; Associate Degree in relevant field preferred.
• At least 3 to 5 years of back office experience in a B2B sales environment, preferably in manufacturing/industrial.
• 1 to 3 years of experience converting pre-qualified leads and/or generating new parts business with existing customers.
• Very strong communication skills - both verbal and written.
• Experience with quote development, purchase order workflow, invoicing, and product delivery processes.
• Ability to multi-task and manage various inquiries and project work.
• Proficiency with Microsoft Office Suite: Dynamics 365 (CRM), Excel, Word, Outlook, Teams.
• Experience with J.D. Edwards and IFS 10 (ERP) is a plus.
• Self-directed learner with a client-centric approach to problem solving.
• Organized and goal-oriented with the ability to interface with multiple departments.

Nice-to-haves

• Experience with J.D. Edwards and IFS 10 (ERP) is a plus.

Benefits

• Competitive compensation and benefits including PTO, health care insurance, 401K, disability, and life insurance.