<span>IT Helpdesk Support Technician</span>

$45,000 - $52,000/Yr

Lan Infotech - Fort Lauderdale, FL

Full-time - Entry Level

Fort Lauderdale, FL

Professional, Scientific, and Technical Services

About the position

The IT Helpdesk Support Technician is responsible for providing technical support to clients, primarily focusing on Tier 1 Helpdesk escalations. This role requires a blend of technical expertise and customer service skills, with an emphasis on assisting clients in the tri-county area. The technician will manage and monitor internal assets, create accounts, configure hardware, and ensure accurate inventory records while maintaining a strong commitment to customer satisfaction.

Responsibilities

• Handle Tier 1 Helpdesk escalations through tickets or phone.
• Travel to clients in the tri-county area as needed.
• Prioritize tickets and tasks effectively.
• Create accounts and configure hardware as part of the onboarding process.
• Manage and monitor internal assets to ensure accurate inventory records.
• Perform other duties as assigned.

Requirements

• Minimum of 1 year of experience in a Managed Service Provider (MSP) environment.
• Proficient in Windows 10, 11, Mac OS, and Office 365.
• Experience with Active Directory maintenance.
• Knowledge of Mac and PC hardware, printers, scanners, and computer peripherals.
• Familiarity with mobile devices (iOS, Android).
• Understanding of client PC connectivity including ethernet, TCP/IP, and VPN.
• File server knowledge.
• Experience with anti-virus products.
• Strong customer service and troubleshooting skills.
• Ability to communicate technical information effectively to a wide range of end-users.
• At least 2 years of experience troubleshooting Windows/Mac environments.

Nice-to-haves

• High school diploma or equivalent (preferred).

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off