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Emerging Technology Supportposted 4 months ago
Full-time
Mooresville, NC
Professional, Scientific, and Technical Services
About the position
This position is a blended role that provides comprehensive IT technical support for the company while also delivering instructional training on 802.11 (WiFi) technology to clients. The role involves spending approximately 75% of the time on IT support services and 25% on teaching students in various environments, including classrooms and scenario-based training. Travel may be required, with an estimated 25% or more of the time spent away from the office.
Responsibilities
- Provide PC-related issue resolution.
- Maintain inventory and perform updates.
- Manage network infrastructure, including routers, switches, firewalls, and load balancers.
- Set-up and maintain an LDAP server for user accounts.
- Set up and maintain Virtual Machine servers.
- Ensure server room management (backups, updates, security patches).
- Implement shared file storage solutions with user access controls.
- Define and manage user permissions for file shares.
- Support employee desktops and laptops (OS installation, updates, troubleshooting).
- Teach clients on 802.11 technical topics (Kali/Linux, Kismet, Wireshark, Aircrack Suite, Packet Data Analysis).
- Cover Applied Computers and Networking (Computer Hardware, System hardware, Packet Data Layers, Network Cables and connectors, VPN Setup).
- Design, develop, deliver, evaluate, and modify courses to meet student needs.
- Collaborate with faculty, staff, students, and clients to design training programs.
- Create and maintain standardized system images for student computers.
Requirements
- Secret Clearance Required
- Top Secret Clearance Required
- Military experience desired
