<span>IT Subject Matter Expert</span>

$131,622 - $178,630/Yr

Contact Government Services - Worcester, MA

Full-time - Mid Level

Worcester, MA

Professional, Scientific, and Technical Services

About the position

As an IT Subject Matter Expert (SME) at Contact Government Services (CGS), you will leverage your expertise in application and systems software to support various stakeholders. Your role involves analyzing complex hardware, software, and telecommunication systems to define processes and procedures for diverse use cases across departments. You will also assist in the design, development, documentation, and delivery of standard operating procedures and training materials, contributing to government innovation and collaboration.

Responsibilities

• Provide expertise in application and systems software to key stakeholders.
• Analyze complex hardware, software, and telecommunication systems.
• Define processes and procedures for use cases across departments.
• Consult on the design, development, and documentation of standard operating procedures.
• Deliver presentations and training materials to a wide range of audiences.
• Assess and redefine procedures and standards using best practices.
• Coordinate program goals and performance analysis with IT and Business experts.
• Develop documentation for process and technology needs.
• Support the operation and maintenance of complex IT systems.

Requirements

• Bachelor's degree in Computer Science or related field.
• 5+ years' experience in OBIEE, Oracle Forms, and Oracle Reports.
• Must be a US Citizen and able to obtain a clearance.
• Knowledge of data governance, management, modeling, cleansing, extraction, transformation, analysis, migration, integration, and mapping.
• 7+ years of experience with PL/SQL.
• Experience with Agile Methodology is highly desired.
• Experience with Data Analytics tools (i.e.: ADVANA) is highly desired.
• Experience with UNIX OS is highly desired.
• Experience with Java is highly desired.
• Experience with SFTO is highly desired.
• Experience with APEX is highly desired.

Nice-to-haves

• Experience with Agile Methodology
• Experience with Data Analytics tools (i.e.: ADVANA)
• Experience with UNIX OS
• Experience with Java
• Experience with SFTO
• Experience with APEX

Benefits

• Health, Dental, and Vision Insurance
• Life Insurance
• 401k
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off
• Observance of State/Federal Holidays