<span>Job File Coordinator</span>

$45,760 - $62,400/Yr

Servpro Of Everett - Arlington, WA

Full-time - Entry Level

Arlington, WA

Construction of Buildings

About the position

The Job File Coordinator at Servpro of Everett is responsible for managing job files from the initial customer intake through to project completion. This role requires strong organizational skills, attention to detail, and the ability to communicate effectively with clients and insurance representatives. The coordinator will also create preliminary estimates and ensure that all documentation is thorough and accurate.

Responsibilities

• Intake calls from customers regarding required services, including detailed documentation of potential damages areas of a home when there is a fire or water loss
• Maintain job file from intake to project completion
• Monitor and ensure client requirements are followed and communication with both client and potential insurance representatives
• Create preliminary estimate utilizing internal software platform
• Perform job file backup
• Prepare reports
• Complete and review job file documentation for final upload and the audit process
• Perform job close-out
• Assist other departments, as needed

Requirements

• 2+ years of administrative or office-related experience
• Experience with writing estimates, job file processes, and quality assurance is a plus
• Experience in service industry environment is a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone
• Polite, confident, and excellent customer service skills, including listening and questioning skills
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Self-motivated and goal-oriented
• Ability to multi-task
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software, including Xactimate® and proprietary software

Benefits

• Competitive pay dependent on experience
• Medical, dental & vision insurance
• Sick & vacation time
• 401(k) plus company match
• Employee Assistance Program (EAP)
• Health savings account
• Paid time off
• Referral program
• Vision insurance