Broadridge Financial Solutions - Newark, NJ
posted 18 days ago
Full-time - Entry Level
Remote - Newark, NJ
Securities, Commodity Contracts, and Other Financial Investments and Related Activities
About the position
The Junior Technical Support role at Broadridge involves providing post-sale technical support services to customers, including installation, troubleshooting, problem resolution, and maintenance. This position is designed for individuals who are passionate about developing their careers while assisting others. The role is hybrid, allowing flexibility to work from home while being assigned to a Broadridge office.
Responsibilities
- Provides post-sale technical support services to customers.
- Installs, troubleshoots, resolves problems, and maintains products.
- Responds to customer inquiries regarding operation and malfunctions.
- Advises customers on preventive maintenance and configuration adjustments.
- Coordinates all aspects of a product or service offering from inception to installation to final delivery.
- Applies theoretical knowledge to achieve goals through structured work assignments.
- Uses existing procedures to solve routine or standard problems.
- Receives instruction, guidance, and direction from others.
- Exchanges straightforward information and checks for understanding.
Requirements
- Bachelor's Degree in Computer Science or a relevant field.
- Strong communication skills.
- Experience with SQL, code debugging, and troubleshooting.
- Technical support experience preferred.
- Knowledge of AS/400 is preferred.
- Understanding of fixed income business is preferred.
Benefits
- Flexible work environment (hybrid model).
- Commitment to diversity, equity, and inclusion.
- Support for reasonable accommodations during the application process.
