PNC - Louisville, KY
posted 18 days ago
Full-time - Entry Level
Louisville, KY
5,001-10,000 employees
Credit Intermediation and Related Activities
About the position
The Lead Teller is responsible for overseeing the daily operations of the teller line, ensuring exceptional customer service, and managing a team of tellers. This role involves training staff, handling complex transactions, and maintaining compliance with banking regulations. The Lead Teller plays a crucial role in enhancing customer satisfaction and achieving branch goals.
Responsibilities
- Supervise and lead the teller team to ensure efficient operations.
- Provide exceptional customer service and resolve customer inquiries.
- Train and mentor new tellers on procedures and best practices.
- Handle complex transactions and assist customers with their banking needs.
- Ensure compliance with banking regulations and internal policies.
- Monitor teller performance and provide feedback for improvement.
Requirements
- High school diploma or equivalent required.
- Previous experience in a banking or financial services environment.
- Strong leadership and team management skills.
- Excellent communication and customer service skills.
- Ability to handle cash and perform transactions accurately.
Nice-to-haves
- Experience with banking software and systems.
- Knowledge of financial products and services.
- Ability to work in a fast-paced environment.
Benefits
- Health insurance
- 401(k) plan
- Paid time off
- Employee discounts
- Professional development opportunities
