Njm Insurance Group - Ewing Township, NJ
posted about 2 months ago
Full-time - Entry Level
Remote - Ewing Township, NJ
Insurance Carriers and Related Activities
About the position
The Licensed Account Representative position at NJM Insurance Group involves providing exceptional customer service in a hybrid work environment. The role focuses on assisting customers with personal lines insurance, including setting up new policies and addressing coverage and billing inquiries. The position offers comprehensive training and the opportunity for professional growth within a nationally recognized contact center.
Responsibilities
- Deliver a high-quality customer experience while consulting and counseling customers on NJM's products via inbound calls.
- Provide coverage options best suited to accommodate individual needs and administer transactions when necessary.
- Demonstrate effective time management to achieve performance goals/targets.
- Provide procedurally accurate, effective, and independent responses to all new and existing business inquiries related to personal lines insurance.
Requirements
- Excellent verbal and written communication skills.
- Strong computer and navigation skills including proficiency in Microsoft Outlook and Word.
- Accurate keyboarding skills.
- Superior listening skills.
- Strong multi-tasking ability.
- Prior customer service or contact center experience.
- High School Diploma or GED is required; an associate's or bachelor's degree is desired.
- Quiet, distraction-free work area at home.
Nice-to-haves
- Bilingual skills are valued, but not required.
- Personal Lines Authority License is a plus.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Vision insurance
- Tuition reimbursement
- Discounts on NJM auto insurance
- Paid time off
- Referral program
