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The Manager Retention Specialist at Quality of Life is a full-time role focused on enhancing customer retention through strategic digital marketing initiatives. The position involves analyzing various marketing channels, including email, SMS, and direct mail, to optimize customer engagement and increase metrics such as average order value (AOV), repeat purchase value, and lifetime value (LTV). The role is integral to the company's growth in the direct-to-consumer supplement market, working within a dynamic digital marketing team.