<span>Medical Records Manager – St. Paul, MN</span>

$54,300 - $54,300/Yr

Planned Parenthood - Saint Paul, MN

Full-time - Mid Level

Saint Paul, MN

1,001-5,000 employees

Ambulatory Health Care Services

About the position

The Medical Records Manager at Planned Parenthood North Central States is responsible for overseeing the management of medical records and patient support services. This role involves supervising a team, ensuring compliance with health information management standards, and enhancing patient experience through effective communication and centralized services. The position requires a commitment to diversity and inclusion while promoting a culture of teamwork and mutual support within the organization.

Responsibilities

• Directly supervises Centralized Services Associates and specialists providing patient support over the phone.
• Manages medical records requests and prior authorizations, facilitating patient communication.
• Ensures timely response to Release of Information (ROI) submissions and maintains customer service levels for all Medical Records team functions.
• Interfaces with Patient Services leadership and Health Center leadership to leverage centralized patient care benefits.
• Audits health services operations to identify opportunities for centralization to increase patient-facing capacity.
• Builds relationships within the organization to support health centers and improve patient experience.
• Maintains and improves the Centralized Services Knowledge Base System (KBS) and facilitates training for associates.
• Participates in workgroups to ensure consistency and collaboration across Health Services.
• Provides expert leadership to the Medical Records team and promotes a culture of teamwork.
• Monitors daily systems and procedures to ensure excellent employee performance and customer service.
• Analyzes and submits necessary reports accurately and timely, creating measurable goals for department operations.
• Implements process improvement activities to achieve department goals and evaluates results.

Requirements

• Four years of experience working in a health care setting.
• Two years of supervisory/leadership experience.
• Experience working with confidential information.
• Ability and willingness to travel as needed within PPNCS.
• Experience working with high risk or underserved populations (youth, women, minorities, LGBTQ, etc.).

Nice-to-haves

• Experience with electronic health records (EHR) systems.
• Knowledge of health information management regulations and standards.
• Strong analytical and problem-solving skills.

Benefits

• Medical, Dental & Vision Insurance with equity-based premium tiers.
• Free virtual primary care for the entire household.
• Employee Assistance Program.
• Flex Spending Account.
• Life Insurance.
• Eligibility for Federal Student Loan Forgiveness.
• Paid time off starting at .05769 accrual rate per hour worked.
• 403(b) retirement plan with employer match.
• Paid Parental Leave.
• Pet Insurance.
• Bereavement Leave.
• Free subscription to Headspace App.
• Employee discounts for various services and products.