Mindpath Health - Charleston, SC
posted 18 days ago
Full-time - Entry Level
Remote - Charleston, SC
251-500 employees
About the position
The Medication Line Specialist at Mindpath Health plays a crucial role in supporting patient treatment by managing medication-related tasks. This remote position involves assisting providers with medication management, ensuring accurate documentation of refill requests, and addressing patient care issues through the patient portal or medication line. The role emphasizes the importance of customer service and communication in a behavioral health setting.
Responsibilities
- Perform duties required to complete the medication reconciliation process for patients
- Answer live patient calls regarding prescriptions and assist with prescription and prior authorization troubleshooting
- Process e-prescriptions refills, prescription refills received via facsimile, and oral prescriptions via Specialty Pharmacy
- Manage tasks and messages from front office and providers
Requirements
- 1+ year of experience managing prescription refill requests
- Certification as a Pharmacy Tech or Medical Assistant
- Experience in behavioral health preferred
- Excellent customer service and communication skills, both written and oral
Benefits
- Medical, Dental, Vision, and EAP
- LTD/Life Insurance
- 401k with employer match
- PTO accrual starting at 15 days per year
- Paid Parental Leave
- Tuition Reimbursement Program
