<span>NES - Outreach Specialist I</span>

About the position

The Outreach Specialist I at Franklin Energy is responsible for implementing sales processes and techniques to achieve energy-saving targets. This role involves making outbound calls, managing customer relationships, and supporting outreach efforts to promote energy efficiency programs. The specialist will also engage with contractors and customers, conduct market research, and prepare reports to track progress towards program goals.

Responsibilities

• Make outbound calls to new and existing customers to meet assigned energy saving targets.
• Manage field time effectively with customer or Trade Ally visits.
• Develop and present program presentations to spur project activity.
• Respond to customer and Trade Ally inquiries and concerns by phone, electronically or in person to move projects towards completion.
• Maximize all opportunities in the process to close a project.
• Recruit, train, educate and cultivate relationships with contractors and customers to encourage effective marketing of programs.
• Maintain knowledge of program 'Best Practices' and individual program offerings.
• Support outreach work plan creation, monitoring and updates.
• Develop a comprehensive understanding of program's strategic outreach direction and production levels.
• Complete 'search and discovery' work where the answers are not clear.
• Actively cold call new potential suppliers/contractors and develop their participation in programs.
• Perform event planning, coordination and presentations of programs.
• Research the markets, accumulating data on businesses, and identifying key allies to target.
• Identify improvement barriers and report information to Program Manager and Outreach Manager.
• Prepare weekly and monthly project-based activity reports and track progress towards program goals.
• Assist in the implementation of specific energy efficiency programs according to defined budgets and energy savings targets.
• Work effectively with non-outreach oriented team personnel.
• Contribute ideas respectfully and understand individual experience and knowledge compared to others.
• Demonstrate honesty, keep commitments and act in a professional manner.

Requirements

• Bachelor's degree or equivalent work experience required.
• 1 - 2 years of experience in the electric or natural gas utility industry, sales, commercial and industrial lighting, or conservation.
• Previous customer service experience required.
• Results oriented with strong customer service and communication skills.
• Ability to work in a team atmosphere and collaborate on continuous improvement efforts.
• Detail-oriented, organized, self-starter with the ability to prioritize workload.
• Ability to identify and resolve project application issues with customers and trade allies.
• Proficient in Microsoft Office, specifically Word, Excel and Outlook.
• Strong data entry skills in tracking systems/databases.
• Ability to communicate effectively, both verbally and in writing.
• Ability to analyze and interpret data and solve practical problems.
• Knowledge of mathematical concepts such as fractions, percentages and ratios.
• Reliable transportation and valid driver's license.

Nice-to-haves

• Technical school degree combined with demonstrated experience in the electric/gas utility field may be considered.
• Willingness to travel more than 50%.