<span>Night Auditor</span>

$43,680 - $43,680/Yr

Unclassified - Oak Brook, IL

Full-time - Entry Level

Oak Brook, IL

About the position

The Night Auditor is responsible for ensuring guest satisfaction by addressing their needs before, during, and after their stay. This role involves preparing end-of-day paperwork, managing guest check-ins and check-outs, and maintaining a high level of service and communication with guests and team members.

Responsibilities

• Prepare and organize all night audit reports, including outlet receipts and PMS reports.
• Perform all Front Office assigned functions to enhance guest experience.
• Anticipate and respond promptly to guest needs, acknowledging all guests regardless of time.
• Manage the check-in/check-out process for all guests.
• Maintain a comprehensive database of guest history and preferences.
• Provide quality service by responding to guests and team members courteously and efficiently.
• Ensure guest and co-worker safety by being knowledgeable of crisis and emergency procedures.
• Complete opening and closing checklists as required.
• Facilitate inter-departmental communication to improve guest satisfaction.
• Stay informed about hotel procedures by attending pre-shift and departmental meetings.
• Maintain high standards of guest retention and satisfaction scores.
• Keep work and public areas neat and tidy at all times.
• Maintain a professional appearance according to hotel standards.
• Achieve the hotel's core competencies including teamwork, guest service, and problem-solving.

Requirements

• Minimum two years experience in a Guest Services position with a full-service hotel.
• High School diploma or equivalent required.
• Attention to detail and ability to perform job functions with speed and accuracy.
• Ability to remain calm and resolve problems using good judgment.
• Effective teamwork skills and ability to work independently with minimal supervision.
• Strong computer skills, including Microsoft Office and Property Management Systems.
• Good reading, writing, and oral proficiency in English.
• Flexibility to work varied schedules, including weekends and holidays.
• Ability to lift and carry up to 40 pounds independently and up to 100 pounds with assistance.
• Ability to stand for the entire shift.

Benefits

• Competitive hourly wage of $21.00 per hour.
• Full-time employment with a consistent schedule.