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LIFE ALERT CALL CENTERposted 5 months ago
$49,920 - $49,920/Yr
Full-time • Entry Level
Los Angeles, CA
About the position
Life Alert Emergency Response is seeking Overnight Entry Level Call Center Representatives for their 24 Hour Call Center in Encino, California. This role is crucial in providing emergency response services to senior customers, ensuring their safety and peace of mind. The position is entry-level and includes comprehensive training for new hires.
Responsibilities
- Answer emergency calls from customers and provide assistance as needed.
- Utilize technology to monitor and respond to emergency situations.
- Maintain accurate records of calls and actions taken.
- Communicate effectively with customers, ensuring clarity and understanding.
- Work collaboratively with team members to ensure efficient call handling.
Requirements
- High School diploma or equivalent.
- Strong verbal and written communication skills.
- Punctuality and organizational skills.
- Ability to prioritize and multi-task effectively.
- Ability to work well under pressure and in stressful situations.
- Exhibit emotional control and a strong sense of urgency.
Nice-to-haves
- Bi-lingual or Spanish speaker.
Benefits
- Medical, Dental and Vision insurance
- Vacation, Personal, Sick and Holiday pay
- Secure Class A office building
