<span>Office Services Associate (On Call)</span>

$41,600 - $43,680/Yr

Sps North America - Washington, DC

Part-time - Entry Level

Washington, DC

Motor Vehicle and Parts Dealers

About the position

The Mailroom Associate (On Call) provides exceptional office and mail services in a flexible capacity, covering for regular employees who are out of the office or assisting with specific projects. This role involves a variety of tasks including mail handling, reception duties, and support for office services, all while maintaining a professional image and delivering high-quality customer service.

Responsibilities

• Provides 5-star customer service to all employees in all forms of communication.
• Answers all calls and provides an exceptional customer service experience for all incoming/outgoing visitors.
• Assists with light facilities duties, such as troubleshooting tickets and ordering supplies.
• Receives inbound mail/packages, sorts incoming mail, and inputs data into chain of custody software.
• Manages outgoing mail/package transactions and notifies employees upon receipt of deliveries.
• Distributes mail/packages to company personnel and assists with office moves.
• Assists with copy/print orders and monitors copy/print equipment functionality.
• Helps set up/take down conference rooms for meetings/events as needed.
• Proactively seeks out additional work during downtime and builds professional relationships with customers and teams.
• Maintains professionalism and composure when interacting with all employees.
• Trains back-up staff and provides guidance on policies and procedures.
• Determines additional support needed for handling sensitive inquiries.
• Provides reception or concierge coverage as needed.

Requirements

• High School Diploma (or equivalent) required.
• 6+ months prior work experience preferred.
• Strong verbal and written communication skills.
• Excellent customer service skills.
• PC skills with MS Office Suite experience.
• Ability to handle multiple tasks simultaneously and good organizational skills.
• Working knowledge of MFD equipment and shipping/receiving procedures.
• Ability to work independently and complete projects.
• Ability to determine correct packing methods and validate packing slips for accuracy.
• Ability to work flexible schedule and hours.

Nice-to-haves

• Current knowledge or ability to learn computer-based systems required for functions of position.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.

Benefits

• Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, Paid Time Off.