<span>Office Support Representative</span>

Summit Consulting - Lakeland, FL

Full-time

Remote - Lakeland, FL

501-1,000 employees

Professional, Scientific, and Technical Services

About the position

The Office Support Representative at Summit Consulting, LLC is responsible for performing a variety of complex clerical support duties within a functional group or team. This role is essential in maintaining organized records, processing documents, and providing excellent customer service through effective communication and data management. The position offers a hybrid work environment, allowing for a combination of in-office and remote work.

Responsibilities

• Maintains classified or indexed records arranged in an established system.
• Verifies information and resolves complex problems related to records and forms.
• Assembles, packages, and distributes complex policy forms and reports to customers.
• Scans documents for complex customer accounts, ensuring quality control and legibility.
• Determines work priority based on customer service level agreements.
• Prepares incoming mail for distribution and processes outgoing mail.
• Inputs data into electronic formats and audits records for quality and accuracy.
• Maintains organization knowledge to answer business phone lines and transfers calls appropriately.
• Prepares complex documents from various sources and proofreads for accuracy.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent.
• 4 to 5 years of related experience, preferably in the insurance industry.
• Certification in area of expertise may be required.

Benefits

• Medical, dental, and vision plans starting on day one.
• Paid time off (PTO) and paid holidays.
• Commuter benefits.
• Employee stock purchase plan.
• Education reimbursement.
• Paid parental leave and adoption assistance.
• 401(k) plan with company match.