North American Dental Group - Covington, GA
posted 18 days ago
Part-time,Full-time - Entry Level
Covington, GA
Ambulatory Health Care Services
About the position
The Front Desk Coordinator for Orthodontics plays a crucial role in delivering exceptional patient care and ensuring a smooth operational flow within the dental practice. This position focuses on patient interaction, administrative tasks, and financial management, all while fostering a welcoming environment that prioritizes patient satisfaction and comfort.
Responsibilities
- Handle financial information with quality control, performing insurance verification and preparing end-of-day reports.
- Perform clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying.
- Answer phone calls and provide information to callers; greet visitors/patients; schedule, verify, and confirm patient appointments.
- Explain procedures and/or services to patients using dental knowledge.
- Present financial policies and arrangements to patients, collect co-payments, and verify insurance coverage as appropriate.
- Track appointments due to no-shows, cancellations, and late arrivals.
Requirements
- High School Diploma or equivalent (Associate's degree preferred).
- 1-5 years of customer service, insurance, or dental experience preferred.
- Knowledge of dental software and Microsoft Office programs, with the ability to learn new programs as needed.
Benefits
- Competitive paid time off for full-time and part-time team members which increases as you grow in your career.
- Comprehensive benefits package, including 401k.
- Constant opportunities for career growth and continuing education.
- An exciting atmosphere that allows for freedom and individuality.
