<span>Part-Time Dental Front Office/Business Assistant</span>

$37,440 - $45,760/Yr

Stratland Dental - Glendale, AZ

Part-time - Entry Level

Glendale, AZ

About the position

The Part-Time Dental Front Office/Business Assistant at Stratland Dental is responsible for managing front desk operations, ensuring a smooth reception area, and providing excellent customer service to patients and staff. This role involves scheduling appointments, handling patient inquiries, and maintaining patient records while ensuring compliance with HIPAA regulations.

Responsibilities

• Manage the Phones and front desk operations and ensure smooth functioning of the reception area
• Greet and assist patients, visitors, and staff in a friendly and professional manner
• Schedule appointments and maintain the appointment calendar
• Make outbound calls to schedule patients for treatment
• Collect Payments
• Utilize Cloud based Practice Management System
• Coordinate with clinical staff to ensure efficient patient flow
• Handle patient inquiries, provide information, and address concerns or complaints
• Discuss/Present Treatment Plans and Co-pays
• Verify Dental Insurance including contacting Insurance Payors for insurance breakdowns
• Data Entry including Insurance Breakdowns
• Follow up on Accounts Receivable
• Send Patient Statement for Past Due balances
• Maintain patient records and update necessary information in electronic health records (EHR) system
• Ensure compliance with HIPAA regulations and maintain patient confidentiality
• General Office duties of keeping the office neat and clean

Requirements

• Proven experience working at the front desk in a dental office or healthcare setting
• Proficiency in working with dental insurance
• Proficiency in using dental/medical scheduling software
• Knowledge of dental terminology and procedures
• Excellent customer service and communication skills, especially on phones
• Strong organizational and multitasking abilities
• Basic math skills
• Ability to handle stressful situations with calmness and professionalism
• Attention to detail and accuracy in maintaining records and managing appointments

Benefits

• Part-time hours
• Competitive pay of $18.00 - $22.00 per hour