<span>Patient Access Coordinator</span>

$52,000 - $72,800/Yr

Ccrm Minneapolis - Menlo Park, CA

Full-time - Entry Level

Menlo Park, CA

About the position

The Patient Access Coordinator at CCRM Fertility plays a crucial role in enhancing the patient experience by serving as the first point of contact for patients entering the Care Center. This position is responsible for ensuring a smooth and efficient registration process, managing patient information, and providing essential administrative support. The role is vital for maintaining operational efficiency and creating a welcoming atmosphere for patients seeking fertility treatments.

Responsibilities

• Greet and welcome patients upon their arrival, creating a positive and welcoming atmosphere.
• Scan insurance cards, picture identification, and prior medical records.
• Process co-pays, procedure pre-payments, and past due balances prior to the scheduled service being rendered.
• Schedule or reschedule patient appointments, identify no shows, and promptly communicate schedule changes.
• Monitor the correspondence dashboard in Athena (Return mail).
• Complete eligibility work queues; identify incorrect insurance on file or clearing progyny inaccurate eligibility status.
• Protect confidential information and patient medical records.
• Answer phone calls, take messages, and forward based on urgency.
• Contact patients missing 'New Patient' paperwork, two days prior to their appointment.
• Mail patient information and education materials.
• Monitor faxes and distribute to appropriate staff/departments.
• Maintain lobby appearance, open the Care Center, and turn on equipment prior to opening.
• Ensure the building is locked and secured at close of business.
• Other duties as assigned.

Requirements

• High School Diploma or GED required.
• 1+ year administrative experience required.
• Previous experience in reproductive medicine or Women's health is preferred.
• Prior experience with Athena preferred.
• Ability to work weekends, evenings, and holidays, on a rotating basis.

Nice-to-haves

• Experience in a healthcare setting.
• Strong communication skills.
• Ability to handle sensitive information with confidentiality.

Benefits

• Generous Paid time-off (PTO) and paid holidays
• Medical, Dental, and Vision Insurance
• Health benefits eligible the first day of the month following your start date.
• 401(k) Plan with Company Match (first of the month following 2 months of service)
• Basic & Supplement Life Insurance
• Employee Assistance Program (EAP)
• Short-Term Disability
• Flexible spending including Dependent Care and Commuter benefits.
• Health Savings Account
• CCRM Paid Family Medical Leave (eligible after 1 year)
• Supplemental Options (Critical Illness, Hospital Indemnity, Accident)
• Professional Development, Job Training, and Cross Training Opportunities
• Bonus Potential
• Potential for Over-time Pay (Time and a half)
• Holiday Differential Pay (Time and a half)
• Weekend Shift Differential Pay ($4.00 per hour)