<span>Patient Access Coordinator</span>

Unclassified - Edina, MN

Full-time - Entry Level

Edina, MN

About the position

The Patient Access Coordinator at CCRM Fertility plays a crucial role in ensuring a positive patient experience by serving as the first point of contact for patients entering the Care Center. This position is responsible for greeting and registering patients, managing patient information, and providing administrative support to enhance operational efficiency.

Responsibilities

• Greet and welcome patients upon their arrival, creating a positive and welcoming atmosphere.
• Scan insurance cards, picture identification, and prior medical records.
• Process co-pays, procedure pre-payments, and past due balances prior to the scheduled service being rendered.
• Schedule or reschedule patient appointments, identify no shows, and promptly communicate schedule changes.
• Monitor the correspondence dashboard in Athena (Return mail).
• Complete eligibility work queues; identify incorrect insurance on file or clearing Progyny inaccurate eligibility status.
• Protect confidential information and patient medical records.
• Answer phone calls, take messages, and forward based on urgency.
• Contact patients missing 'New Patient' paperwork, two days prior to their appointment.
• Mail patient information and education materials.
• Monitor faxes and distribute to appropriate staff/departments.
• Maintain lobby appearance, open the Care Center, and turn on equipment prior to opening.
• Ensure the building is locked and secured at close of business.
• Other duties as assigned.

Requirements

• High School Diploma or GED required.
• 1+ year administrative experience required.
• Previous experience in reproductive medicine or Women's health is preferred.
• Prior experience with Athena preferred.
• Ability to work weekends, evenings, and holidays, on a rotating basis.

Benefits

• Generous Paid time-off (PTO) and paid holidays
• Medical, Dental, and Vision Insurance
• Health benefits eligible the first day of the month following your start date
• 401(k) Plan with Company Match (first of the month following 2 months of service)
• Basic & Supplement Life Insurance
• Employee Assistance Program (EAP)
• Short-Term Disability
• Flexible spending including Dependent Care and Commuter benefits
• Health Savings Account
• CCRM Paid Family Medical Leave (eligible after 1 year)
• Supplemental Options (Critical Illness, Hospital Indemnity, Accident)
• Professional Development, Job Training, and Cross Training Opportunities
• Bonus Potential
• Potential for Over-time Pay (Time and a half)
• Holiday Differential Pay (Time and a half)
• Weekend Shift Differential Pay ($4.00 per hour)