<span>Patient Care Coordinator</span>

$39,520 - $45,760/Yr

Hanger - Englewood, CO

Full-time - Entry Level

Englewood, CO

Miscellaneous Manufacturing

About the position

The Patient Care Coordinator at Hanger, Inc. plays a crucial role in providing administrative support to patients and staff within the clinic. This position involves managing front office activities, ensuring a smooth patient experience, and maintaining accurate healthcare records. The coordinator will be the first point of contact for patients, assisting with check-ins, scheduling appointments, and addressing inquiries, all while upholding Hanger's commitment to exceptional patient care.

Responsibilities

• Welcome patients as they enter the clinic and communicate anticipated wait times or delays.
• Check-in patients, verifying demographic and insurance information.
• Complete patient registration for walk-in patients.
• Collect patient out-of-pocket responsibilities such as deductibles, copays, and co-insurance.
• Schedule follow-up appointments for patients at checkout, including casting, measuring, and delivery appointments.
• Answer incoming calls and assist patients with inquiries.
• Act as a concierge for Hanger clinic services, including patient experience programs and support groups.
• Assist the Revenue Cycle Management (RCM) team in obtaining missing or additional information from patients.
• Maintain accurate and complete electronic healthcare records.

Requirements

• High school education or equivalent.
• A valid driver's license and a driving record that meets Hanger's Motor Vehicle Safety Policy standards.
• Successful completion of a skills assessment administered by Hanger as part of the selection process.

Nice-to-haves

• Experience in a medical office setting.
• Familiarity with EMR systems, specifically NextGen.
• Knowledge of state, federal, and regional collection and reimbursement laws, HIPAA, and medical insurance regulations.
• Ability to type 40 words per minute with accuracy.

Benefits

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest