<span>Patient Coordinator</span>

Akumin - Santa Cruz, CA

Full-time

Santa Cruz, CA

Ambulatory Health Care Services

About the position

The Patient Coordinator plays a crucial role in ensuring a positive patient experience by performing various customer service and patient care tasks. This position involves managing patient documentation, assisting with patient registration, and providing clear communication regarding appointment expectations. The coordinator also supports clinical staff and maintains an organized work environment.

Responsibilities

• Greets and assists patients, customers, and visitors in person and over the phone.
• Performs patient registration in various systems.
• Answers all phone calls in a professional and courteous manner.
• Collects payments for time-of-service patient responsibility.
• Verifies insurance coverage and obtains prior authorization.
• Performs preliminary screening of patients prior to procedures, including medical history.
• Transports patients to/from the exam room and assists in patient transfer on/off the exam table.
• Provides patients with preliminary and post-procedure instructions.
• Assists in preparing the mobile unit for transport and maintains a clean work area.
• Orders supplies and ensures the work area is properly stocked.
• Ensures accuracy of patient records and schedules patient appointments.
• Prepares medical records for physicians, patients, and customers.
• Ensures accurate documentation of patient visits in electronic systems and written documents.
• Assists clinical staff with documentation and image delivery to patients, physicians, or contracted customers.
• Performs all duties within HIPAA regulations.

Requirements

• High School Diploma or equivalent experience required.
• CPR Certification must be obtained prior to hire for Mobile Radiology and Oncology; CPR Certification is a plus for Fixed Radiology.
• Valid state driver's license required as applicable.
• Ability to work at several locations required.
• Strong customer service skills.
• Organizational and multi-tasking skills.
• Basic knowledge of computer applications and programs.

Nice-to-haves

• Six months customer service or related experience and/or training.
• Knowledge of medical terminology is a plus.
• Bilingual in Spanish is a plus.

Benefits

• Equal opportunity employer with a commitment to diversity.
• Pre-employment background check and drug screen required.