<span>Patient Relations Manager - Float</span>

Oak Street Health - Mobile, AL

Full-time - Entry Level

Mobile, AL

Ambulatory Health Care Services

About the position

The Patient Relations Manager (PRM) at Oak Street Health plays a crucial role in ensuring that patients receive exceptional care and support in navigating their healthcare options, particularly regarding Medicare. This position involves building strong relationships with patients, advocating for their needs, and serving as a resource for both patients and clinic staff on insurance-related matters. The PRM is integral to enhancing the patient experience and supporting the clinic's operational activities.

Responsibilities

• Learn the ins and outs of Medicare and use knowledge to assist patients with navigating insurance issues
• Serve as internal resource in the clinic on insurance questions for physicians and staff
• Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health
• Build and maintain trusting relationships with Oak Street Health patients in an effort to properly advise them in their healthcare coverage
• Manage welcome visits and orientation processes for new Oak Street Health patients
• Assist patients with applying for public benefits, such as Public Aid, free phones, and Extra Help for prescription drugs
• Support the clinic management team on operational activities, as needed, including scheduling and billing
• Provide exceptional customer service to create an unmatched patient experience
• Foster patient engagement through the design and execution of events, including center tours
• Other duties as assigned

Requirements

• A problem-solving orientation and a flexible and positive attitude
• An eagerness to help build and refine the operating model
• Sales background preferred, but not required
• Experience with and a supportive attitude toward older adults
• Familiarity with relevant patient population
• Community health experience preferred
• Proficient PC skills
• Bachelor's degree preferred, or equivalent education and work experience
• Fluency in Spanish, Polish, Russian, or other languages commonly spoken by the communities served preferred
• US work authorization

Nice-to-haves

• Sales background
• Community health experience
• Fluency in additional languages

Benefits

• Competitive benefits including paid vacation and sick time
• Generous 401K match with immediate vesting
• Health benefits