<span>Patient Service Representative (PSR)</span>

About the position

The Patient Service Representative (PSR) plays a crucial role in the healthcare setting by managing patient interactions, including greeting, scheduling, and payment processing. This position is essential for ensuring a smooth patient experience and supporting the operational efficiency of the medical office. The PSR is responsible for various administrative tasks, including managing medical records and assisting with patient outreach, while also providing excellent customer service and maintaining confidentiality.

Responsibilities

• Greets patients as they arrive and manages 20-minute wait time.
• Assists patients with intake processes including copying required documents.
• Collects co-payments, co-insurance, and deductibles and issues receipts.
• Manages cashier box and daily deposits according to company policies.
• Processes walk-in patients and visitors.
• Answers phones and schedules appointments, focusing on physician-requested return visits.
• Schedules referrals as indicated.
• Assists with patient outreach as applicable, such as next-day reminders.
• Manages medical records by maintaining, filing/scanning, and preparing for schedules.
• Ensures all correspondence is scanned and/or filed in a timely manner.
• Performs all other related duties as assigned.

Requirements

• High school graduate or GED required.
• One year of related work experience including data entry.
• Working knowledge of medical office procedures and medical terminology.
• Ability to accurately sort and file materials by alphabetic or numeric systems.
• Effective communication and customer service skills required (AIDET).
• Successful initial competency assessment, following rotational training.
• Excellent interpersonal skills.
• Ability to communicate clearly and effectively with patients and other external parties in a courteous and friendly manner.
• Detail-oriented and highly organized.
• Firm grasp on administrative processes and organizational policies.
• Knowledge of patient care and examination procedures.
• Ability to maintain confidentiality at all times.
• Proficient in Microsoft Office Suite.
• ICD-10 and CPT experience preferred.

Nice-to-haves

• Proficient in patient check-in, check-out, and referral process.