<span>Patient Services Coord III</span>

About the position

The Patient Services Coordinator III at Novant Health plays a crucial role in the ambulatory pharmacy team, focusing on optimal medication management and patient scheduling. This hybrid position requires effective communication and collaboration with clinicians to ensure seamless patient care and adherence to practice guidelines.

Responsibilities

• Receives incoming patient telephone calls to schedule, reschedule, and cancel appointments.
• Responds to patient appointment requests promptly and schedules all appointments according to practice guidelines.
• Prepares weekly clinician schedules and reviews them daily to determine capacity opportunities.
• Works collaboratively with clinicians to ensure all patient visits are scheduled and completed as ordered.
• Calls to confirm scheduled appointments and maintains patient flow throughout the day.
• Contributes to process improvement projects and communicates effectively with patients and staff.

Requirements

• High School Diploma or GED required.
• One year of clerical experience in a medical office setting required.
• Knowledge of medical office software for updating patient demographic information, posting charges, and scheduling appointments.
• Excellent verbal communication skills and ability to work with changing priorities.
• Strong organizational, problem-solving, and critical thinking skills.
• Ability to maintain confidentiality and interact with individuals of all cultures.

Nice-to-haves

• Experience using EPIC electronic medical records preferred.
• Proficient in all computer software utilized in practice.
• Familiarity with coding requirements for practice specialty.

Benefits

• Opportunities for professional growth and advancement within the pharmacy profession.
• Recognition as one of the Best Places to Work for Disability Inclusion and other accolades.