<span>Patient Services Coordinator</span>

$33,280 - $39,520/Yr

PT Solutions Physical Therapy - Bryson City, NC

Full-time - Entry Level

Bryson City, NC

Ambulatory Health Care Services

About the position

The Patient Services Coordinator (PSC) plays a crucial role in supporting clinicians at PT Solutions Physical Therapy by facilitating patient interactions and managing administrative tasks. This position focuses on creating efficient scheduling and financial workflows, ensuring a patient-centered approach while adhering to HIPAA guidelines. The PSC will engage with patients, insurance providers, and medical professionals to streamline processes and enhance the overall patient experience.

Responsibilities

• Reconcile patient payments and units billed while following HIPAA guidelines
• Follow appropriate processes for Insurance Verification and/or benefits management
• Obtain authorization and/or prior authorization
• Manage over-the-counter collections and reconciliation of all charges weekly and monthly
• Maintain relationships with patients, providers, clinicians, and internal operational departments

Requirements

• High School diploma or GED required
• 1-2 years of customer service experience, preferably in healthcare

Nice-to-haves

• Experience with healthcare insurance processes
• Strong communication skills
• Ability to work autonomously

Benefits

• Competitive compensation with performance-based incentives
• Professional development opportunities
• Potential for career progression
• Fitness incentive
• Insurance benefits
• Employee assistance program
• Paid time off
• Extended illness bank