<span>Personal Banker</span>

Oxford Bank - Orion charter Township, MI

Full-time - Entry Level

Orion charter Township, MI

Credit Intermediation and Related Activities

About the position

The Personal Banker at Oxford Bank serves as the primary customer contact within each branch, focusing on building and managing lifelong relationships with both consumer and business clients. This role emphasizes understanding customer financial needs, providing tailored solutions, and ensuring excellent service delivery. Personal Bankers are expected to demonstrate product knowledge, engage in meaningful financial conversations, and proactively follow up with customers to enhance satisfaction and trust.

Responsibilities

• Put customers at the center of everything you do
• Display a friendly, positive attitude when serving both internal and external customers
• Possess strong customer service skills
• Build relationships with customers that go beyond one interaction
• Focus on customer long-term financial needs
• Engage customers in meaningful financial conversations that include understanding what's important to them
• Inform customers of appropriate options available to help achieve financial goals
• Proactively follow up with customers on commitments, satisfaction, and ongoing financial conversations to build lifelong relationships
• Earn customer trust
• Demonstrate awareness and respect for customers' time by ensuring all interactions are efficient and accurate
• Follow all policies and procedures required to maintain accuracy, manage risk, prevent fraud, and protect customers
• Resolve customer complaints and concerns
• Execute problem resolution steps in compliance with Oxford Bank protocols
• Listen carefully to customers, displaying empathy for any situation
• Take ownership of the issue and follow up to ensure the issue is resolved
• Possess strong character and values
• Follow Oxford Bank Cultural Values (Core Values)
• Exhibit a high degree of integrity, trustworthiness and professionalism, all the time
• Manage risk by maintaining appropriate controls to ensure operational integrity and compliance with applicable regulations, policy requirements and audit procedures
• Embrace the opportunity to learn
• Learn the features, fees and benefits of products and services that help meet customer needs
• Seek opportunities for self-guided learning and embrace coaching and feedback from fellow team members
• Work effectively with a diverse team
• Lead by example to create an inclusive and professional environment where all team members are treated with respect and diversity is valued
• Demonstrate genuine care for every team member, taking the initiative to assist others
• Participate in meetings and share ideas to help achieve team objectives
• Cash handling; process teller transactions, vault duties, ITM/ATM assistance
• Open and Close accounts, account servicing and maintenance, and routine bank transactions
• Accountable for maintaining performance standards, branch goals, and to contribute to the overall growth objectives of the branch and the bank.

Requirements

• 3 + years of customer service experience preferred
• 2 + years of banking experience preferred
• Bachelor's degree and/or higher education preferred
• Knowledge and experience with bank computer and core operating system requirements, compliance and security
• Basic PC skills to include working knowledge of Microsoft Office Applications, Word, Excel, Adobe, PowerPoint, DocuSign

Benefits

• Health and welfare benefits, including medical, dental, vision, life, FSA and disability
• Employee Wellness Program
• Employee Tuition Assistance Program
• 401(k) Retirement Plan with Company Match
• Paid Time Off
• Paid Holidays