<span>Phlebotomy Supervisor</span>

$56,200 - $56,200/Yr

Quest Diagnostics - Faribault, MN

Part-time,Full-time - Mid Level

Faribault, MN

5,001-10,000 employees

Ambulatory Health Care Services

About the position

The Phlebotomy Supervisor at Quest Diagnostics in Faribault, MN, is responsible for overseeing the daily operations of Patient Services, including mobile and in-office phlebotomy and Patient Service Centers (PSCs). This role involves training personnel, ensuring compliance with regulations, maintaining a safe environment, and managing staff performance. The supervisor will also participate in budget preparation and process improvement initiatives, while promoting a culture of excellence and adherence to company values.

Responsibilities

• Responsible for daily operations of all assigned facilities, PSCs, mobile and in-office phlebotomy.
• Implements SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
• Ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director's offices.
• Ensures all Laboratory testing QA/QC documentation is complete and reviewed as required.
• Oversees safety, maintenance, and cleanliness of facilities (including upgrades, repairs, etc.).
• Performs site visits at all assigned PSCs/IOPs and mobile phlebotomy sites and document findings.
• Performs QA audits and schedules site visits appropriately to provide adequate supervision.
• Relocate/open/close PSCs, IOPs and RRLs.
• Oversees inventory process for supervised facilities.
• Participates in the interview, selection and hiring of new employees.
• Responsible for training, coaching, supervision and development of staff.
• Monitors ongoing performance of employees; provides corrective action and counseling as required.
• Performs mid-year and annual performance appraisals.
• Holds regularly scheduled meetings for dissemination of all information to staff.
• Ensures all employees meet requirements for driving on company business.
• Tracks/enters time/attendance of employees and prepares schedules with minimal overtime.
• Maintains adequate coverage for all facilities and prepares month-end reports.
• May perform training and onboarding of new Clients.
• Investigates/resolves and responds to customer complaints appropriately and effectively.
• Responsible to ensure Quest improvement and/or standardization initiatives are implemented.
• Assists in preparation of annual budget for areas of responsibility and maintains budget control throughout the year.
• Participates on process improvement teams, or other initiatives to meet management objectives.
• Organizes and leads projects both within the workgroup and with cross-functional groups.

Requirements

• Minimum two years prior supervisory experience or demonstrated leadership experience.
• Minimum five years' experience in phlebotomy, laboratory or other healthcare environments.
• Bachelor's Degree or High School Diploma/Equivalent required.
• Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana).

Nice-to-haves

• Customer service experience in a retail or service environment preferred.

Benefits

• Day 1 Medical/Dental/Vision for FT employees who work 30+ hours
• 15 PTO days first year
• Paid Holidays
• Annual Bonus Opportunity
• 401(k) with matching contributions
• Variable compensation plan (AIP) bonus
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Blueprint for Wellness
• Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours
• Opportunities for career advancement
• Training provided!