<span>Phlebotomy Supervisor</span>

Quest Diagnostics • Faribault, MN

419d • $56,200 - $56,200

About The Position

The Phlebotomy Supervisor at Quest Diagnostics in Faribault, MN, is responsible for overseeing the daily operations of Patient Services, including mobile and in-office phlebotomy and Patient Service Centers (PSCs). This role involves training personnel, ensuring compliance with regulations, maintaining a safe environment, and managing staff performance. The supervisor will also participate in budget preparation and process improvement initiatives, while promoting a culture of excellence and adherence to company values.

Requirements

• Minimum two years prior supervisory experience or demonstrated leadership experience.
• Minimum five years' experience in phlebotomy, laboratory or other healthcare environments.
• Bachelor's Degree or High School Diploma/Equivalent required.
• Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana).

Nice To Haves

• Customer service experience in a retail or service environment preferred.

Responsibilities

• Responsible for daily operations of all assigned facilities, PSCs, mobile and in-office phlebotomy.
• Implements SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
• Ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director's offices.
• Ensures all Laboratory testing QA/QC documentation is complete and reviewed as required.
• Oversees safety, maintenance, and cleanliness of facilities (including upgrades, repairs, etc.).
• Performs site visits at all assigned PSCs/IOPs and mobile phlebotomy sites and document findings.
• Performs QA audits and schedules site visits appropriately to provide adequate supervision.
• Relocate/open/close PSCs, IOPs and RRLs.
• Oversees inventory process for supervised facilities.
• Participates in the interview, selection and hiring of new employees.
• Responsible for training, coaching, supervision and development of staff.
• Monitors ongoing performance of employees; provides corrective action and counseling as required.
• Performs mid-year and annual performance appraisals.
• Holds regularly scheduled meetings for dissemination of all information to staff.
• Ensures all employees meet requirements for driving on company business.
• Tracks/enters time/attendance of employees and prepares schedules with minimal overtime.
• Maintains adequate coverage for all facilities and prepares month-end reports.
• May perform training and onboarding of new Clients.
• Investigates/resolves and responds to customer complaints appropriately and effectively.
• Responsible to ensure Quest improvement and/or standardization initiatives are implemented.
• Assists in preparation of annual budget for areas of responsibility and maintains budget control throughout the year.
• Participates on process improvement teams, or other initiatives to meet management objectives.
• Organizes and leads projects both within the workgroup and with cross-functional groups.

Benefits

• Day 1 Medical/Dental/Vision for FT employees who work 30+ hours
• 15 PTO days first year
• Paid Holidays
• Annual Bonus Opportunity
• 401(k) with matching contributions
• Variable compensation plan (AIP) bonus
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Blueprint for Wellness
• Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours
• Opportunities for career advancement
• Training provided!

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees